New Telephone System
The practice has now implemented a new telephone system to help manage our increasing number of incoming calls.
The call management system is designed so that patients are able to both access and cancel appointments at the busiest times of the day and to help our staff deal with your call as efficiently as possible throughout our practice opening hours.
We appreciate that there have been some changes to the times in which patients can access certain services, but where possible, our aim is to get you through to the most appropriate service.
We are confident that this will enable us to provide a better service to our patients, but please bear with us as we implement this new system over the coming weeks.
Travel vaccines:- It is your responsibility to make sure you are adequately covered for your holiday. Please book your travel vaccinations with our practice nurse well in advance of your departure date. Failure to do so may result in you being directed to alternative private travel health clinics. European travel vaccines - appointments must be arranged at least 6 to 8 weeks before your departure date. All other worldwide travel vaccines - appointments must be arranged at least 10 weeks before your departure date. The Practice will make every effort to accommodate short notice/late bookings if an appointment is available with the nurse. At busy times or at short notice (2 weeks) you will be required to make alternative arrangements through a local Private travel Clinic and there will be a charge for their service. If this is the case we will provide you with details of your vaccination history and the contact details for the Travel Clinics.
If it is deemed appropriate, you may be offered an appointment at one of four GP access centres across Sheffield 6.00pm to 10.00pm weekdays and 10.00am to 6.00pm weekends.
Evening and weekend appointments are available to patients of the practice. To find out more please ask the practice or visit www.primarycaresheffield.org.uk/patients
Patients who are overseas for short periods
Unfortunately, we are unable to offer telephone advice to patients who are staying overseas for a short period. Therefore you will need to seek advice as required from an appropriate clinician where you are based. We have been made aware that our Defence organisations indemnity provision is limited to UK patients only, and that we are not insured for telephone consultations carried out with patients who are outside the UK.
The surgery will be closed on the afternoon of Tues 1st May 2018 for GP training. Please click on the below link for more details:-