New Telephone System
The practice has now implemented a new telephone system to help manage our increasing number of incoming calls.
The call management system is designed so that patients are able to both access and cancel appointments at the busiest times of the day and to help our staff deal with your call as efficiently as possible throughout our practice opening hours.
We appreciate that there have been some changes to the times in which patients can access certain services, but where possible, our aim is to get you through to the most appropriate service.
We are confident that this will enable us to provide a better service to our patients, but please bear with us as we implement this new system over the coming weeks.
Seasonal Flu Vaccination 2018/19
We are currently booking appointments for the seasonal flu vaccination. If you are age 65 years or over or fall within at least one of the below "At Risk" groups, you are entitled to have a free flu vaccination. Please book your appointment as soon as possible. Upperthorpe MC patients Tel: 2751010, Ecclesall MC patients Tel: 2363936.
Chronic Kidney Disease
Chronic Liver disease
Chronic neurological disease
Morbid obesity (BMI of 40+)
If it is deemed appropriate, you may be offered an appointment at one of six GP access centres across Sheffield 6.00pm to 10.00pm weekdays and 10.00am to 6.00pm weekends.
Evening and weekend appointments are available to patients of the practice. To find out more please ask the practice or visit www.primarycaresheffield.org.uk/patients
The six GP access centres are:
The Crookes Practice, The Health Care Surgery, The Sloan Practice, Woodhouse Health Centre, The Flowers Health Centre, Burncross Surgery.
Patients who are overseas for short periods
Unfortunately, we are unable to offer telephone advice to patients who are staying overseas for a short period. Therefore you will need to seek advice as required from an appropriate clinician where you are based. We have been made aware that our Defence organisations indemnity provision is limited to UK patients only, and that we are not insured for telephone consultations carried out with patients who are outside the UK.
General Data Protection Regulation
The General Data Protection Regulation is changing from 25th May 2018. For further details please click on the link on the right hand side of the Home Screen.
From October 2018 the practice is helping support train GP Medical Students.
Some of our students will be sitting in with our practice GPs and/or nurses, those students in their final year of training will consult with patients and then present their findings to a practice GP.
You may be offered an appointment with a Medical Student. These appointments will be 30 minutes long in order that our practice GP can spend time with you at the end of the consultation. If you prefer not to see a Medical Student, please let the receptionist know.
You will be notified when a Medical Student is sitting in with a GP. Again, please let us know if you do not wish for them to be present.