Suggestions, Problems and Complaints
We care about what you think and are happy to receive your views on the service that we provide. Your comments will be totally confidential and there is no need to give your name and address unless you would like a response.
The practice operates an in-house complaints procedure and welcomes the opportunity to deal with any concerns or complaints you may have about the service we provide.
In the first instance, please contact the practice manager by letter so your complaint can be investigated and dealt with quickly. It is our policy to give a full explanation and advise you of the outcome.
Practice complaints policy click on below link:-
Practice Complaints policy
If we are unable to resolve the problems, you may wish to contact:-
The Complaints Team, NHS England, PO Box 16738, Redditch, B97 9PT - Tel: 0300 311 22 33
The Independent Complaints Advocacy Services - 0114 407 0081
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.