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Suggestions, Problems and Complaints

diaryWe care about what you think and are happy to receive your views on the service that we provide. Your comments will be totally confidential and there is no need to give your name and address unless you would like a response.

The practice operates an in-house complaints procedure and welcomes the opportunity to deal with any concerns or complaints you may have about the service we provide.

In the first instance, please contact the practice manager by letter so your complaint can be investigated and dealt with quickly. It is our policy to give a full explanation and advise you of the outcome.

Practice complaints policy click on below link:-

Complaints Procedure

If we are unable to resolve the problems, you may wish to contact:-

The Complaints Team, NHS England, PO Box 16738, Redditch, B97 9PT - Tel:  0300 311 22 33

The Independent Complaints Advocacy Services - 0114 407 0081


The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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