Our GP’s and nurses are here for you- We continue to ensure that people who need care or medical assistance receive it. Do not ignore other health issues or ongoing medical conditions.
Changes to the appointment systems
Daily telephone triage – We are screening all appointments at the surgery. Anyone who would like an appointment should call the surgery before 10.30am, but please expect a call from a GP or other clinician before a face to face appointment is offered. If we are able, we will try to help you over the phone and avoid a visit to the surgery.
Explore other ways of working – We are exploring other ways of caring for our patients, including online consultations and we are now able to offer video calls and receive picture messages from patients.
Medication/chronic disease reviews and routine investigations – We are relaxing our medication review requirements and on a case by case basis weighing up the risk of bringing patients to the surgery for reviews etc against postponing this until a later date.
Other footfall & measures at the Surgery
We ask that patients attending the Surgery wear a face covering - and follow our social distancing and infection control procedures which are indicated when entering the building.
On entry to building via intercom – For patients who attend the surgery, we are allowing access via an intercom. Public Health England are encouraging any patients with a cough, fever or shortness of breath not to attend the practice (and to access healthcare via NHS 111 Online). If anyone with these symptoms does enter the building, we may have to briefly close for a deep clean, so would rather avoid this disruption. We will call back via telephone any patients who attend with these symptoms.
Prescription collection and ordering – We have alternative methods of ordering and collection prescriptions rather than attending the surgery. These are potentially more convenient for patients, and we have been promoting them for some time. We are now strongly encouraging patients to register for our online services or the NHS App to order prescriptions, and nominate a pharmacy (by either speaking with our reception team, or the community pharmacy) so that your prescription can be sent electronically.
Letters and non-urgent private services – There may be some delay in non-urgent matters, such as insurance forms and other letters as we deal with acute medical problems. With regards to holiday cancellations and insurance forms, information is available on the gov.uk website, and you should not require a letter from your GP.
Sick Notes & Letters regarding Coronavirus
The Surgery will not be issuing letters for patients with coronavirus, or self isolating. The government have released an online portal for patients requiring confirmation for their employer. Information about MED3 Fit notes (sick notes) for your employer is also on the gov.uk site.
Screening coronavirus symptoms
It may be necessary for us to see patients with respiratory symptoms at the practice (after speaking with a doctor). We already have robust infection control procedures and are well prepared for circumstances such as this. We have allocated an entrance away from the main reception area and have a designated room to contain potential infection.