Appointments

 

Cancel your appointment here

Urgent Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• use our appointment request form, Monday to Friday from 7.30am to 12.30pm. We will respond within 4 hours during opening times
• use the NHS App
• Phone us
  • For Upperthorpe patients phone us on 0114 2751010, Monday to Friday from 9:00am to 6.00pm, select option 1 for a form to be sent to you or option 2 to speak to a receptionist
  • For Ecclesall patients phone us on 0114 2363936, Monday to Friday from 9:00am to 6.00pm select option 1 for a form to be sent to you or option 2 to speak to a receptionist
• Visit the surgery and speak with a receptionist:
  • Monday to Friday from 8.30am to 1.00pm and 1.30pm – 6.00pm (please note that the surgeries are closed on Thursdays from 12:30pm but are available on the phone)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

 

Routine appointments

To request a routine appointment:

• • use our appointment request form, Monday to Friday from 7.30am to 16:00pm. We will respond within 4 hours during opening times
  • use the NHS App
  • Phone us
    • For Upperthorpe patients phone us on 0114 2751010, Monday to Friday from 9:00am to 6.00pm, select option 1 for a form to be sent to you or option 2 to speak to a receptionist
    • For Ecclesall patients phone us on 0114 2363936, Monday to Friday from 9:00am to 6.00pm select option 1 for a form to be sent to you or option 2 to speak to a receptionist
  • Visit the surgery and speak with a receptionist:
    • Monday to Friday from 8.30am to 1.00pm and 1.30pm – 6.00pm (please note that the surgeries are closed on Thursdays from 12:30pm but are available on the phone)

  When you get in touch, we’ll ask what you need help with.

  We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
   

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

 

Cancelling or changing an appointment

To cancel your appointment:

• use the cancellation link on your appointment reminder message
• for Upperthorpe patients phone us on 0114 2751010 and for Ecclesall patients phone us on 0114 2363936, Monday to Friday from 8:30am to 6.00pm, select option 1 to self serve and then select option 2 to cancel
• use our online cancellation form here (please note this needs to be at least 24 hours before your appointment time)
• use the NHS App
  
  

Enhanced Access:

Location: Upperthorpe & Ecclesall Medical Centre 

Patients can self serve for this by pressing 1 on the phone system, patients will get AccuRx reminders that they can cancel the appointment through or by calling the main number during opening hours.

 

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk or visit A&E at the Northern General Hospital, Herries Road, Sheffield, S5 7AU.

For minor injuries and minor illness please visit Sheffield Walk in Centre at Sheffield City GP Health Centre, 75 Broad Lane, Sheffield, S1 3PB.

For pharmacies please visit Find a Pharmacy

 

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, or by text or email
• if you need an interpreter
• if you have any other access or communication needs

 

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit please phone the surgery before 11am and press option 2 to request a receptionist. 

You will be asked to state the nature of the problem as it helps your doctor to decide on the degree of urgency. Home visits are reserved for the housebound and those deemed by the doctor too ill to attend surgery.

Each home visit takes four or five times as long as a surgery consultation, and more thorough examinations can be done in the surgery than at home using surgery based equipment and facilities.