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Welcome to Upperthorpe and Ecclesall Medical Centres

At Upperthorpe Medical Centre in Sheffield the doctors and nurses take pride in offering the highest standard of patient-centred healthcare.  We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.

We are now offering online appointment booking and cancellation at  your registered surgery.  https://systmonline.tpp-uk.com/MainMenu.  Ask at reception for a user name and password.

Do I need to wear a face covering when visiting the surgery?

Face coveringsIf you have been invited to attend the surgery by one of our clinicians we ask that you wear a face covering to help protect yourself, other patients, our clinicians and other staff members. The safety of all is of paramount importance to us.

  • You MUST wear a face covering that should cover your nose and mouth. See illustration below to make your own at home or visit www.gov.uk/phe/face-coverings
  • You will not be allowed access to the surgery and to your appointment with our clinicians by failing to wear a face covering.
  • We ask that you do not wear gloves. 
  • When visiting for your appointment please if possible attend alone, carers or parents of course are able to attend. Our aim is to help minimise the number of people in our waiting area at one time. 
  • We have a system in place in the waiting area to allow patients to be seated 2m apart.
  • Hand sanitisers are available and should be used by all visiting patients.
  • Please be reassured our surgery is a 'Clean' and 'Safe' area to visit, we are following strict protocols to ensure the safety of all.
  •  Our GP’s and nurses are here for you- We continue to ensure that people who need care or medical assistance receive it. Do not ignore other health issues or ongoing medical conditions.

    Changes to the appointment systems

    Daily telephone triage – We are screening all appointments at the surgery. Anyone who would like an appointment should call the surgery before 10.30am, but please expect a call from a GP or other clinician before a face to face appointment is offered. If we are able, we will try to help you over the phone and avoid a visit to the surgery.

    Explore other ways of working – We are exploring other ways of caring for our patients, including online consultations and we are now able to offer video calls and receive picture messages from patients.

    Medication/chronic disease reviews and routine investigations – We are relaxing our medication review requirements and on a case by case basis weighing up the risk of bringing patients to the surgery for reviews etc against postponing this until a later date.

    Other footfall & measures at the Surgery

    We ask that patients attending the Surgery wear a face covering - and follow our social distancing and infection control procedures which are indicated when entering the building.

    On entry to building via intercom – For patients who attend the surgery, we are allowing access via an intercom. Public Health England are encouraging any patients with a cough, fever or shortness of breath not to attend the practice (and to access healthcare via NHS 111 Online). If anyone with these symptoms  does enter the building, we may have to briefly close for a deep clean, so would rather avoid this disruption. We will call back via telephone any patients who attend with these symptoms.

    Prescription collection and ordering – We have alternative methods of ordering and collection prescriptions rather than attending the surgery. These are potentially more convenient for patients, and we have been promoting them for some time. We are now strongly encouraging patients to register for our online services or the NHS App to order prescriptions, and nominate a pharmacy (by either speaking with our reception team, or the community pharmacy) so that your prescription can be sent electronically.

    Letters and non-urgent private services – There may be some delay in non-urgent matters, such as insurance forms and other letters as we deal with acute medical problems. With regards to holiday cancellations and insurance forms, information is available on the gov.uk website, and you should not require a letter from your GP.

    Sick Notes & Letters regarding Coronavirus

    The Surgery will not be issuing letters for patients with coronavirus, or self isolating. The government have released an online portal for patients requiring confirmation for their employer. Information about MED3 Fit notes (sick notes) for your employer is also on the gov.uk site.

    Screening coronavirus symptoms

    It may be necessary for us to see patients with respiratory symptoms at the practice (after speaking with a doctor). We already have robust infection control procedures and are well prepared for circumstances such as this. We have allocated an entrance away from the main reception area and have a designated room to contain potential infection.

 

 


(Site updated 29/07/2020)
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